I reached out to her, never having traveled before, and she was like, Let me get right back with you. Sure enough, she called me back within an hour and was ready; she told me everything I would need to know. Then she gave me options; she took full control of everything that needed to be done and made sure everything was set up; she informed me every step of the way and every change they made with a call and email. I am so pleased and happy, I can't wait to go on my first trip ever. I will return Gidget Luvs Travel.